AMP Research Power Step Reset

The AMP Research PowerStep is very helpful, but sometimes it starts to malfunction. As a result, entering and exiting the truck becomes difficult, especially if it is lifted 5–10 inches. In this case, you must reset the PowerStep to fix the problem.

There are two ways to reset the AMP Research Power Step: a soft reset and advanced troubleshooting. The soft reset is an easy process. In this method, just disconnect the battery cables for over a minute.

After 1-2 minutes, reconnect the battery, and the soft reset will be completed. This reset clears the normal software glitches and fixes the normal issues with PowerStep.

But if the problem persists even after a soft reset, you should use the advanced troubleshooting method. In an advanced troubleshooting system, find out the faulty components and fix them to fix the PowerStep malfunction.

Read these articles to learn how to reset different settings on your vehicle.

6 AMP Research Power Step Problems

The PowerStep has 6 common issues.

  1. AMP Research Power Step won’t go up all the way.
  2. AMP Research Power Step is not going down.
  3. Stange noises from the Power Step.
  4. Power Step is not responding.
  5. Power Step is in the incorrect position.
  6. Power Step shaking issue.

A faulty sensor, fuse, or electrical malfunction mainly causes these AMP Research PowerStep problems. AMP Research Power Step Troubleshooting means fixing these 6 problems.

Let’s discuss the solution if you encounter any of the above-mentioned problems.

1. AMP Research Power Step Won’t Go Up All the Way

amp research power step won't go up all the way

The most common problem with PowerStep is that it does not go up completely. Obstacles in the way of the PowerStep are a common cause of the problem.

Other reasons are faulty sensors and electrical connection issues. Deploy the board manually. If it moves smoothly, it means there is no obstacle.

Then, check the wiring connectors and inspect the sensor. Ensure the wires are connected properly and the motor sensor is working correctly.

Incorrect wiring or faulty sensors are the cause of another issue with AMP Research Power Steps not decreasing.

2. AMP Research Power Step not Working after Battery Change

If the step does not work properly after changing the battery, follow these 4 steps to fix it.

  • Check the fuse and replace it if the fuse is blown.
  • Check the battery connections properly and make sure the battery is in working condition.
  • Disconnect and reconnect the AMP Research Power Step control box.
  • Disconnect the battery cables and reconnect them after 1-2 minutes.

In this way, the AMP step works correctly.

3. Strange Noises from the Power Step

The PowerStep’s other common problem is producing unusual noises when operating. Building up dirt, salt, or muck causes this problem.

During cold weather, these substances typically accumulate in the Power Step mechanism and cause annoying noises. If you face the same issue, the good news is that it is easy to fix.

Just deploy the PowerStep manually and clean it with a powerful pressure wash. Do it carefully, and make sure no water enters the motor.

After cleaning the AMP Research Power Step, wipe it down with a clean cloth and allow it to dry. Also, tighten the wedge bolt and step extrusion properly. In this way, the noise problem will be solved.

4. Inappropriate Operation

This issue occurs when the terminals are not properly positioned with the white rubber connector. Sporadic contact between the controller and the wire harness is another cause of inappropriate operation.

Inspect all the wires properly and ensure the wires are secured with the white rubber connectors perfectly. If any wire pulls out easily, it means the wire contact is not secure.

Re-insert the wire into the rubber connector and secure it properly.

5. Power Step Incorrect Position

amp research power step problems

Many owners reported the incorrect position of the PowerStep when the door was shut. Most of the time, the truck’s doors or hood are responsible for the incorrect positioning.

If the truck’s sock sensor security system is highly sensitive, it can cause the Power Step to be incorrectly positioned when the door shuts. Fixing this problem is very easy. Go to the vehicle setting and reduce the sensitivity of the sock sensor. The problem should be fixed.

6. Power Step Shaking Issue

Some drivers experience PowerStep shaking issues. Extremely rough ground is the main cause of PowerStep shaking. Internal malfunctions are rarely the cause of shaking issues.

PowerStep shaking is generally noticeable in medium-lifted vehicles. The problem will be resolved when you contact the flat ground. Wiring connection issues can cause the PowerStep to shake. So, check the wiring connections too.

AMP Research Power Step Maintenance

To maintain AMP Research PowerStep in working order, follow these 5 steps:

  • Always check the doors. Ensure each door’s PowerStep activates correctly and the LED lights open and close at the right time.
  • Always inspect the wiring connections and ensure they are secured with the white rubber connector.
  • If any trim panels are left, reinstall them.
  • Clean the PowerStep boards with a brush every week. Therefore, PowerStep will operate correctly.
  • Inspect the PowerStep fuse when you take the vehicle for regular maintenance. The AMP Research Power Step fuse location is in the battery compartment under the cutoff switch.


What is the AMP Research Power Step?

The power step is an automatic running board that deploys when the vehicle door opens and will retract 3–4 seconds after the door closes.

It is a lightweight board with a robotic system that moves automatically. The PowerStep can hold 600 pounds of load on each side.

Some PowerStep models are equipped with LED lights, which give the vehicle an aggressive appearance.

How do I contact AMP Power Steps customer service?

1-888-983-2204 is the AMP Research Steps customer service number. You can contact them directly for any type of guidance or technical support.

Another way to contact them is through their website:

Their email address is:

How long does it take to install AMP Research Power Steps?

It takes about 2–3 hours to install AMP Research PowerStep. You can install the AMP Research Steps easily with some basic hand tools.

However, you can install the PowerStep in 1–1.5 hours if you have some mechanical expertise.

What is the warranty on AMP PowerStep?

The AMP PowerStep has a 5-year or 60,000-mile warranty, whichever comes first. The warranty covers all the defects in the material.

However, make sure the AMP PowerStep is appropriately installed.

Otherwise, some dealerships refuse to provide warranty services and claim that problems occurred due to incorrect installation.

If you want to make any customizations, ensure they do not affect the warranty.

Are Power Steps worth it?

Yes, AMP Research PowerSteps is worth it. The PowerStep costs a little more than a traditional step. However, cleaning the Power Steps is easier than traditional steps.

PowerStep is a very helpful feature for heavy-duty vehicles. It makes it easier for drivers and passengers to get in and out of the truck. It also provides a classy look to the vehicle.

Some PowerSteps can be controlled through the mobile app.

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